Polityka zwrotu kosztów

Soulini Ice Roller Refund Policy

1. Overview

At Soulini, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions under which you can return your Soulini Ice Roller and receive a refund.

2. Eligibility for Refunds

  • Damaged or Defective Products: If your Soulini Ice Roller arrives damaged or defective, you are eligible for a full refund or replacement.

  • Change of Mind: We offer a [30] day money-back guarantee if you are simply not satisfied with your Soulini Ice Roller.

  • Ineligible Items: For hygiene reasons, we cannot accept returns of used Soulini Ice Rollers unless they are damaged or defective.

3. Return Process

To initiate a return, please follow these steps:

  • Contact Customer Support: Email [info@soulini.com] 

    • If Damaged or Defective: within [7] days of receiving your order. Please include your order number and reason for return.

    • If Change of Mind: within [30] days of receiving your order. Please include your order number and reason for return.


  • Receive Return Instructions: Our customer support team will provide you with a return shipping label and instructions.  

  • Package Your Return: Securely package your Soulini Ice Roller in its original packaging, if possible.

  • Ship Your Return: Ship the package back to us using the provided shipping label.

4. Processing Refunds

  • Inspection: Once we receive your returned Soulini Ice Roller, we will inspect it to ensure it meets the return conditions.

  • Refund Issuance: If your return is approved, a refund will be issued to your original payment method within [30] business days.

5. Shipping Costs

  • Customers are responsible for return shipping costs.

6. Contact Us

If you have any questions about our Refund Policy, please contact us at [info@soulini.com].